FAQ: I have a hold on an item and when I last checked it showed that it was “In Library”. Why hasn’t it been put aside for me?

One reason could be because it is a new item. Normally new items that haven’t gone down on the shelf yet are put into a status called “In Processing”. This ensures that staff and you know that it is upstairs getting processed.

However if the item has a hold on it we don’t put the item into this status because this may compromise your hold information.

So if you see this next time you are looking for a new item you have a hold on, it could be because of this.

If the item you have on hold isn’t a new book please contact us on 03-211 1444 or send us an email at help@ilibrary.co.nz and we will try to find out what has happened.

If you have a question about your library or about the online catalogue? Leave a comment on this blog.